RiverStone Care Center
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PRIVACY POLICY & TERMS OF USE

Welcome to RiverStone Care Center - Your One-Stop Destination for Health and Wellness

 Privacy Policy

Effective Date: January 01, 2026

Welcome to RiverStone Care Center (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, online forms, social media advertising, and related digital services for our clinic located in Texas.

This policy is intended to comply with applicable laws, including the Health Insurance Portability and Accountability Act (“HIPAA”), where applicable, and relevant Texas privacy laws.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you contact us, complete a form, request services, or interact with our advertisements, we may collect:

  • Name
  • Phone number
  • Email address
  • Mailing address
  • Date of birth
  • Insurance information
  • General inquiry details
  • Any information you voluntarily submit

Health Information

If you become a patient or submit information related to treatment or services, we may collect protected health information (“PHI”) in accordance with HIPAA.

Website Usage Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on pages
  • Referring websites
  • Cookies and tracking data

Social Media & Advertising Data

We may receive information from platforms such as:

  • Facebook
  • Instagram
  • Google Ads
  • LinkedIn

This may include engagement metrics, ad interactions, demographics, and lead form submissions.

2. How We Use Information

We may use collected information to:

  • Respond to inquiries
  • Schedule appointments
  • Provide mental health services
  • Verify insurance coverage
  • Improve our website and services
  • Communicate with patients and prospective patients
  • Deliver and optimize advertising campaigns
  • Comply with legal obligations
  • Protect against fraud or unauthorized activity

We do not sell personal information.

3. HIPAA & Medical Privacy

If you become a patient of our clinic, your protected health information is governed by our HIPAA Notice of Privacy Practices in addition to this Privacy Policy.

Please avoid submitting confidential or sensitive medical information through unsecured website forms or social media messaging platforms.

4. Cookies & Tracking Technologies

Our website may use:

  • Cookies
  • Pixels
  • Analytics tools
  • Conversion tracking technologies

These tools help us:

  • Analyze website traffic
  • Improve user experience
  • Measure advertising effectiveness
  • Retarget advertisements

Third-party providers may include:

  • Google Analytics
  • Meta Pixel

You may disable cookies through your browser settings.

5. Social Media Advertising

We may use social media and online advertising to reach individuals interested in mental health services.

Advertising platforms may use cookies, pixels, or similar technologies to:

  • Show relevant ads
  • Measure ad performance
  • Build custom audiences
  • Retarget website visitors

We do not use advertising information to make clinical decisions.

You can manage ad preferences through:

  • Google Ad Settings
  • Meta Ad Preferences

6. Information Sharing

We may share information with:

  • Service providers assisting our operations
  • Electronic health record providers
  • Insurance companies
  • Legal or regulatory authorities when required by law
  • Advertising and analytics vendors

All vendors handling protected health information are required to comply with applicable privacy and security obligations.

We do not sell or rent patient information.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse.

However, no internet transmission or electronic storage method can be guaranteed 100% secure.

8. Your Rights

Depending on applicable law, you may have the right to:

  • Request access to your information
  • Request correction of inaccurate information
  • Withdraw consent where applicable
  • Request deletion of certain information
  • Opt out of marketing communications

To exercise these rights, contact us using the information below.

9. Third-Party Websites

Our website or advertisements may link to third-party websites or platforms. We are not responsible for the privacy practices or content of those third parties.

10. Children’s Privacy

Our website and advertising are not directed toward children under 13 years of age. We do not knowingly collect personal information from children through our website without appropriate consent.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

12. Contact Information

4025 E Southcross Suite 24, San Antonio, TX 78222, United States
Phone: +17262472033
Email: GetStarted@RiverStoneCareCenter.com


Have any questions?

Reach out to: GetStarted@RiverStoneCareCenter.com

WEBSITE TERMS OF USE

 Effective Date: May 16, 2026

Welcome to RiverStone Care Center (“Clinic,” “we,” “our,” or “us”). By accessing or using our website, social media pages, online scheduling tools, forms, or digital content, you agree to these Terms of Use.

If you do not agree with these terms, please do not use our website or services.

1. No Medical Advice

Information provided on this website, social media accounts, advertisements, blog posts, or digital communications is for informational purposes only and is not intended as medical, psychological, or psychiatric advice.

Use of this website does not establish a therapist-client, provider-patient, or confidential relationship.

If you are experiencing a medical or mental health emergency, call 911 or go to the nearest emergency room immediately.

For crisis support:

  • Call or text 988 Suicide & Crisis Lifeline
  • Visit 988 Lifeline

2. Eligibility

You must be at least 18 years old to submit forms or request services independently unless a parent or legal guardian is involved.

3. Appointments & Communications

Submitting a form or appointment request does not guarantee services or establish a provider relationship.

We may contact you by:

  • Phone
  • Email
  • SMS/text message
  • Secure patient portal

Standard carrier rates may apply.

4. Intellectual Property

All website content, branding, logos, graphics, written materials, and digital content are owned by [Clinic Name] unless otherwise stated.

You may not reproduce, distribute, or modify website content without written permission.

5. Third-Party Platforms

Our website and advertisements may link to third-party websites, including:

  • Facebook
  • Instagram
  • Google

We are not responsible for the privacy, content, or practices of third-party websites.

6. Disclaimer of Warranties

The website and its content are provided “as is” without warranties of any kind, express or implied.

We do not guarantee:

  • Continuous website availability
  • Error-free operation
  • Accuracy or completeness of content

7. Limitation of Liability

To the fullest extent permitted by law, [Clinic Name] shall not be liable for any damages arising from:

  • Website use
  • Reliance on website content
  • Technical interruptions
  • Third-party services or platforms

8. Governing Law

These Terms shall be governed by the laws of the State of Texas.

9. Contact Information

4025 E Southcross Suite 24, San Antonio, TX 78222, United States
Phone: +17262472033

Email: GetStarted@RiverStoneCareCenter.com


HIPAA Notice of Privacy Practices

Effective Date: January 1, 2026

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN ACCESS THIS INFORMATION.

Please review it carefully.

Our Responsibilities

RiverStone Care Center is required by law to:

  • Maintain the privacy of protected health information (“PHI”)
  • Provide this notice of legal duties and privacy practices
  • Notify you following a breach of unsecured PHI when required

How We May Use & Disclose PHI

We may use or disclose your PHI for:

Treatment

To provide, coordinate, or manage your healthcare services.

Payment

To bill and receive payment from insurance companies or other payors.

Healthcare Operations

For quality improvement, administrative functions, staff training, and compliance activities.

As Required by Law

When disclosure is required by federal or Texas law.

Public Safety & Emergencies

To prevent serious threats to health or safety when permitted by law.

Your Rights

You have the right to:

  • Access copies of your records
  • Request corrections
  • Request confidential communications
  • Request restrictions on certain disclosures
  • Obtain an accounting of disclosures
  • File a complaint without retaliation

To file a complaint:

  • Contact our Privacy Officer
  • Or visit U.S. Department of Health & Human Services OCR

Contact Information

Privacy Officer
RiverStone Care Center
4025 E Southcross Suite 24, San Antonio, TX 78222, United States

SMS/Text Messaging Consent Policy

By providing your mobile phone number to RiverStone Care Center, you consent to receive text messages related to:

  • Appointment scheduling
  • Appointment reminders
  • Follow-up communications
  • Billing notifications
  • Service-related updates

Important SMS Disclosures

  • Message frequency may vary
  • Message and data rates may apply
  • Consent is not a condition of treatment
  • Reply STOP to opt out
  • Reply HELP for assistance

SMS communications may not be fully secure. Do not send sensitive medical information via text message.

For emergencies, do not use text messaging. Call 911.

Telehealth Consent Form

Consent to Telehealth Services

Telehealth services involve the use of electronic communications to enable mental health services between provider and patient when not physically present in the same location. Telehealth may include video conferencing, phone calls, secure messaging, or digital communication. There are potential privacy and technology risk. Sessions may be interrupted by technical failures. Patient is responsible for choosing a private location for sessions. Patient will provide accurate emergency contact information. Telehealth may not be appropriate for crisis situations.

In an emergency, call 911 or visit the nearest emergency room.

Cookie Policy & Consent Notice

Our website uses cookies and similar technologies to:

  • Improve website functionality
  • Analyze traffic and performance
  • Personalize content
  • Deliver relevant advertisements

By continuing to use our website, you consent to our use of cookies unless disabled through your browser settings.

Types of Cookies We Use

Essential Cookies

Required for website functionality.

Analytics Cookies

Help us understand website usage and performance.

Advertising Cookies

Used to deliver and measure online advertisements.

Third-party services may include:

  • Google Analytics
  • Meta Pixel

You may disable cookies through your browser settings.

Social Media Disclaimer

Content shared by RiverStone Care Center on social media platforms is intended for educational and informational purposes only.

Social media content:

  • Does not constitute medical or mental health advice
  • Does not establish a provider-patient relationship
  • Should not be relied upon for diagnosis or treatment

Please do not share private health information through social media messages or comments.

In case of emergency:

  • Call 911
  • Call or text 988

We reserve the right to remove comments or content that are:

  • Offensive
  • Misleading
  • Harassing
  • Promotional spam
  • In violation of privacy laws


The information provided on this website is for informational purposes only and does not constitute medical or mental health advice. Use of this website does not establish a provider-patient relationship. If you are experiencing an emergency, call 911 or 988 immediately.

Still have questions?

Reach out to GetStarted@RiverStoneCareCenter.com

  • Medicaid Youth Services
  • Telehealth
  • Contact
  • Privacy Policy
  • Chronic Illness/Pain
  • Caregivers
  • Life After Diagnosis

RiverStone Care Center

GetStarted@RiverStoneCareCenter.com

726-247-2033

Copyright © 2026 RiverStone Care Center - All Rights Reserved.

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